FAQ (Frequently Asked Questions)


When will I receive my order?

Upon confirmation of payment your item will be processed within 2-5 business days. A tracking code will be issued to the email you registered with after 5-10 business days. Average North American shipping time is 3-5 business days. For international shipments, expect a 12-21 business day delivery time. Please note that shipping upgrades are available — cost and shipping time will be quoted at checkout based on your location. Please email info@kalaqtic.com if your order hasn't arrived after 31 calender days.

 

When will I hear back from you?

Your emails and inquires are important to us. We will respond to all email inquiries within 1-3 business days. Our mailbox is monitored between 10am - 8pm EST, and our customer service department is closed on weekends and holidays. All questions please email info@kalaqtic.com

 

How Do I Cancel an Order?

Please email us at info@kalaqtic.com with the subject “Order Cancellation” and your order #. We cannot promise your order will be cancelled as orders that have already been fulfilled and shipped cannot be cancelled. For more information please review our returns and exchanges policy on our website.

 

Do you offer custom orders?

Yes. Please email info@kalaqtic.com

 

Collaborations?

We love to partner with celebritites, public figures, influencers, and more. We would love to see what you have to offer Kalaqtic by Kaeden. Email your portfolio and social media handles to info@kalaqtic.com and we'll get back to you if we're a good fit.

 

Refunds & Exchanges?

Customers may return or exchange items up to 7 days after delivery. Returns will not be accepted if requested over 7 days passed the delivery date noted on the order tracking. Custom orders will not be accepted as a return. Any extensions to the exchange time frame must be requested before the 7 days have expired - There are no extensions on refunds. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.

Products marked down in price are final sale items and not eligible for return (these products are marked down with their reduced price in red). Please note that full-priced items purchased using discount codes or during a site-wide sale period are not considered final sale.

Please allow up to 14 business days from the time you mail the return or exchange for our team to receive it and process the request. Refunds for returns or new product exchanges will be provided once the item has been received and inspected. Failure to provide the item back in its original Kalaqtic by Kaeden branded packaging will result in a repackaging fee of $5. Customers returning items for a refund will not be refunded the original shipping cost or any applicable customs duties/taxes as the case may be. Returns submitted for refunds will be subject to a restocking and handling fee.  For all accessory returns and exchanges, items must be unworn, unscuffed, and otherwise undamaged. 

Please email info@kalaqtic.com for return inquiries.

 

Eligible refunds will be processed back to the original payment method within 3-5 business days of the product being inspected and approved at our facility. In the event the payment method and/or card used to place the order is no longer active or available, we will provide a credit code for the value paid. We are not able to provide refunds to any other account, other than the original one used to place the order.

 

Please email info@kalaqtic.com with questions that persist with following:

Can I change item in order?

Can I change size in order?

Can I change shipping address?

How can I change any information entered during checkout, after checkout?

I can't find my size.

My item broke, does it have warranty?

Product questions

 

We value customer care and support as much as we can. If you're still feeling unheard or your questions unanswered, feel free to shoot us an email: info@kalaqtic.com and we'd be happy to take care of you.

 

2020 Kalaqtic by Kaeden, LLC